Some plumbing can wait until Tuesday. A burst pipe under pressure, a sewer backing up into a shower, or the smell of gas cannot, and the first few minutes are usually yours rather than ours.
Below is what to do before we arrive. It is deliberately the first thing on this page rather than buried under a booking form.
What we handle
- Burst and leaking pipes under pressure
- Gas leaks and gas appliance faults
- Blocked sewer and sewage overflow
- No water to the property
- Hot water unit failure and leaking tanks
- Storm and overflow damage
Worth knowing
Water everywhere
Turn off the mains at the meter near the front boundary. If it is hot water specifically, there is usually a separate isolation valve at the unit itself.
Smell of gas
Gas off at the meter, doors and windows open, no switches, no ignition sources, everybody outside. Call from outside the house.
Sewage backing up
Stop using every fixture in the house — each flush adds to it. The overflow gully outside is designed to release before it comes up inside, so keep it clear.
Common questions
Where is my water meter?
Almost always near the front boundary, under a small rectangular lid, often close to the letterbox. Find it before you need it and the next burst pipe costs you a fraction of what it otherwise would.
Is there an after-hours call-out fee?
We will tell you the fee on the phone before we leave the depot, not after the work is done.